Assertiveness

Course Objectives

At the end of the seminar, delegates will be able to:

Recognise the traits which cause them to “give in”
Accept when the choice is yours
Identify the characteristics of those around them
Formulate Assertive responses to common challenges
Say No without feeling Guilty
Control Anxiety Responses
Avoid becoming aggressive when pushed

Course Agenda

Domestics
Objectives
Assertiveness Measure
Introductions
The skills required to be “good”
Dealing with difficult people
Controlling Anxiety
Practical Assertiveness
Using Positive Language
Individual Action Plans
Summary & Close