Course Overview

This programme aims to introduce delegates to the principles of behaving assertively and recognising the signals given to others that indicate a lack of confidence.

Course Objectives

At the end of the event, delegates will be able to:

Recognise situations which cause them to give in
Identify the situation which are most threatening
Practice the use of positive assertive language
Prepare responses to those people or situations which result in compliance

Course Agenda

Assertiveness Measure
Dealing with difficult people
Controlling Anxiety
Practical Assertiveness
Using Positive Language
Individual Action Plans
Summary & Close