Course objective

These programmes can be run at two levels – either for more experienced managers with minimum two years experience who are looking for ways to enhance and improve their skills or for more junior managers who are looking for an overview on best management practice.

Course Content Includes

Introduction & Aims
Individual Objectives Agreed
Warm up Exercise
First Impressions and Implications
Best Management Practice Checklists:
Individual Actions
Team Actions
Task Actions
Motivation of Sales Staff:
Individual Analysis
Practical Actions to Improve Sales and Motivation
SNAP Technique – to change Behaviours
Delegation – how to give and receive effectively
Optional Behaviour Style Analysis:
Individual Analysis
Action Plans