Course Aims

This workshop is aimed at staff that have had no prior management training. The programme is of benefit to those who are about to, or who have recently taken on their first line management role with people responsibility.

Course Objectives

At the end of this event, delegates will be able to:

Identify their personal management style
Recognise situations where alternative approaches are required
List the characteristics and traits of a role model manager
Define key skills of an effective manager
Perform the expected duties of a manage effectively

Course Agenda

Role of the manager
Management styles and their effect
Profiler exercise
Communication Skills
Decision making
Managing your managers expectations
Effecting changes successfully with support
Personal action plan
Summary & Close