Course Aims

This course deals with the soft skills required as a Manager when developing the skills and talents of employees. It examines the styles available and the appropriate use of different style with different situations.

Course Objectives

At the end of this event, delegates will be able to:

Recognise when coaching is appropriate
List the key differences between coaching and instruction
Conduct a constructive feedback situation
Demonstrate an ability to observe and report
Motivate employees to utilise talents and build on development areas

Course Agenda

Introductions & Domestics
Course Objectives
What is coaching
Coaching Skills
When to use coaching versus instruction
How to facilitate feedback
Practical Role play Exercises
Summary & Close